Support

We aim to reply within one working day.

Vision Health is a UK health service for members of the Vision Fitness group and for patients referred through our NHS Primary Care partners. Whether you need help with the app, your membership, a referral or your account, our team is here.

1. Contact us

The quickest way to reach us is by email. Please include your name and, if you can, the email address linked to your Vision Health account.

• Email: hello@visionhealth.app
• Phone: 07773 674156 (Monday to Friday, 9am to 5pm UK time)
• Post: Vision Health Services, Vision Fitness Bishop's Stortford, Hertfordshire, United Kingdom

2. App help

Vision Health is the companion app for Vision Fitness members and referred patients. You will need a member or referral account before you can sign in. Your coach will set this up during your first session.

Common questions:

• I cannot sign in. Check the email address linked to your account and use the reset password link on the sign-in screen. If you still cannot get in, email us with your name and we will help.
• I have not received my welcome email. Check your spam folder first. If it is not there, email us and we will resend it.
• My data looks wrong. Speak to your coach at your next session, or message them in the app. They can review and correct any assessment on your behalf.
• I want to delete my account. See the "Your data and privacy" section below.
• The app is not working properly. Make sure you are on the latest version from the App Store or Google Play, then restart your device. If the issue continues, email us with a short description and a screenshot if you can.

3. Membership and gym access

The Vision Health app is not sold inside the app. You need a paid Vision Fitness gym membership or an active Vision Health referral to use it. For membership enquiries, joining, upgrading or cancelling:

• Vision Fitness Henham
• Vision Fitness Bishop's Stortford (NHS partner location)
• Vision Fitness Leventhorpe, Sawbridgeworth
• Vision Fitness Girton, Cambridge

4. NHS referrals and clinicians

If your GP practice has referred you and you have not spoken to us yet, get started here and we will contact you to arrange a time. If you already have a coach, contact them in the first instance. For general referral pathway enquiries, email hello@visionhealth.app with the subject line "Referral enquiry".

Clinicians requesting access to the Healthcare Practitioner Portal or wanting to explore setting up a referral pathway with a Primary Care Network can email the same address and we will route your enquiry to the right person.

5. Your data and privacy

All Vision Health data is stored securely in the United Kingdom and managed under UK GDPR. You can request a copy of your data, ask us to correct it, or ask us to delete it at any time.

• Access or correct your data: email hello@visionhealth.app with the subject "Data access request".
• Delete your account: email hello@visionhealth.app with the subject "Account deletion request". We will confirm and complete deletion within 30 days. Some records may be retained where we have a legal obligation to do so (for example, safeguarding logs).
• Read our full policy: Privacy policy

6. Safeguarding

Vision Health takes safeguarding seriously. If you have a safeguarding concern relating to a member, a coach or a referred patient, email hello@visionhealth.app with the subject "Safeguarding concern" and we will respond as a priority.

If you or someone you know is in immediate danger, please contact the emergency services on 999.

7. Feedback and complaints

We want to hear when things are not right. If you would like to raise a complaint, email hello@visionhealth.app with the subject "Complaint" and a short description of what happened. A member of the team will acknowledge your message within one working day and respond in full within ten working days.

8. About Vision Health

Vision Health is provided by Vision Health Services, part of the Vision Fitness Group, a four time National Fitness Award winner. Vision Health delivers coaching, welcoming local gyms and a companion app as one service, and works with NHS Primary Care to support patients in building lasting healthy habits.

Prefer to talk in person? Speak to your coach at your next session, or drop into any of our gyms.